Operation reports

The Operation reports module (Records group, Operations page) tracks responses that involve several officers: a bank robbery, a hostage situation, a raid. An operation opens during the events: every officer on scene adds what they see, their photos, their notes. Once the events are closed, the Lead writes the final report, which is submitted then approved.

Offenses aren’t recorded in the operation: each suspect gets their own offense file, linked to the operation.

An operation always belongs to a service: the one it was opened on behalf of.

An operation’s life cycle

1. Open: the events are ongoing. Officers on scene contribute: suspects, hostages, vehicles, weapons, photos, notes.
2. Events closed: the Lead closes the events, the operation moves to Writing. Officers on scene can still add photos and notes; Reopen the events goes back if the response starts again.
3. Submitted: the Lead submits the report. SuperMDT checks before sending that nothing is missing.
4. Approved or Rejected: a reviewer decides. A rejected report goes back to the Lead with the reason; they fix it and submit again.

The progress bar at the top of the operation shows where it stands: Open, Events closed, Writing, Submitted, then Approved or Rejected.

The list

Screenshot coming soonoperations-list

The service’s operations, all statuses

Three views, at the top of the list:

View	What it shows	Who sees it
Whole service	the operations of your current service	those with Operation reports › See all operations in the service
Mine	the operations you opened, across every service	everyone
Where I’m present	the operations you’re part of, across every service	everyone

In Whole service, a status filter (All, Open, Writing, Submitted, Approved, Rejected) and the Search operations box (number, title, suspect, plate, place) narrow the list. Each row gives the number, title, type, author, date of the events and status (the service too, in the other two views). The list loads 25 operations at a time, with Show more and the number of operations shown.

Opening an operation

Screenshot coming soonoperation-open-panel

The “Open an operation” panel

1. Click Open an operation. The panel recalls which service you’re opening it for.
2. Pick the Operation type: those reserved to your service and those shared by every service.
3. Give it a Title (for example “Great Ocean Fleeca robbery”) and set the Date and time of the events.
4. If the type has a Location, fill it in: address, point on the map with a perimeter, or both (see Forms › Location).
5. If the call that triggered the response is in your queue, pick it in Linked dispatch call (optional).
6. Click Open the operation.

You’re present right away, with the type’s first Lead role. The type’s required fields can wait: they only count at submission.

Without any operation type, the panel shows No operation type: an administrator creates one in Settings › Forms (see Forms).

The operation screen

Screenshot coming soonoperation-live

An ongoing operation: officers, suspects, hostages and notepad

The header gives the number, status, title, Type, Service, date of the events, Place, Opened by and Linked calls. Then come the progress bar, the actions you’re allowed, and:

• on a large screen, two columns: on the left the Operation and Report tabs, on the right Notes and Timeline;
• on a phone, a single stream with the four tabs.

Screenshot coming soonoperation-live

An operation on a phone

Officers on scene

The Officers on scene card lists who is on the operation, with their role and since when. Roles come from the type (for example Operation lead, Negotiator, Fire support); an officer may have none.

• Join: a member with Operation reports › Join an operation in the service joins the operation, with no role, while it is open or being written.
• Add an officer: the Lead or the creator adds a member with a role (on someone else’s operation, you need Operation reports › Manage officers and roles). They must also be able to view the service’s roster or ranks.
• The role is changed in the list; Remove (press-and-hold button) takes an officer off, and anyone can Leave the operation themselves.

A role marked Lead gives control over the writing: closing the events, writing the report, submitting. Whoever opened the operation keeps these rights, even without a Lead role. An operation holds at most 40 officers.

Suspects, vehicles, weapons

• Add a suspect picks a citizen (or creates one on the spot).
• Record their offenses, on a suspect’s line, opens the offense file window for that suspect, linked to the operation. The files created show in Linked offense files, with their status.
• Add a vehicle and Add a weapon search the records by plate, serial number, model or owner.

Each list holds at most 30 items. A record deleted since stays listed, marked Deleted record.

Hostages

Add a hostage offers two sources:

• Existing citizen: first name, last name, date of birth and phone come from their record (adjustable);
• Manual entry: first and last name required, date of birth and phone optional.

The Statement (what the hostage saw, heard, went through) can wait until the events are over: the line shows Statement to take while it’s missing. It is required to submit the report. An operation holds at most 30 hostages.

The place

The Location card shows the address and the point on the map, with its perimeter. Edit the place corrects it as the response unfolds.

Photos

Officers on scene add their photos as they go: Add photos, drag and drop, or paste (Ctrl+V) on the card. Each photo keeps its author and time. Up to 60 photos per operation (12 per upload), PNG, JPEG or WebP of 5 MB at most. Remove (press-and-hold button) takes a photo off: whoever added it, or the Lead. See Photos.

From the in-game tablet, the card offers Take an in-game photo, like a citizen file photo: the tablet turns into a camera, you frame the scene, and the photo joins the operation with your name and the time. In-game photos must be on (Settings › Game) and you must contribute to the operation; otherwise the button stays locked.

The notepad

Screenshot coming soonoperation-notes

My notepad and the shared notepad of an operation

Two notepads, side by side:

• My notepad is private: only you see it. Your notes save themselves as you type. Handy to jot down a plate, a time, a name without disturbing the others.
• Shared notepad: visible to everyone who can see the operation. Publish all sends your notepad, Publish selection only the selected text. Each published note keeps its author and time; only its author edits or deletes it (a trace stays in the timeline).

You must be present on the operation (or have opened it) to publish, unless you have Operation reports › Add photos, notes and hostages. Once the operation is submitted or approved, the shared notepad no longer takes notes.

The timeline

The Timeline tab tells the operation’s story by itself: opening, officers added or removed and their role, photos, published notes, hostages, suspects added, linked files and calls, status changes with their reason. Nothing to type: every action leaves its trace, timestamped and signed.

Writing the final report

Screenshot coming soonoperation-report

The Report tab of an operation being written

When the response is over, the Lead clicks Close the events. The Report tab opens:

• the Written report: how events unfolded, the response, arrests, follow-up. The shared notepad stays within reach for inspiration;
• the Report details: the type’s own fields (loot amount, number of display cases smashed, outcome…).

Save keeps the work in progress; the button flags unsaved changes.

Submitting

Submit the report only works when everything is there. Otherwise, the Before submitting box lists what’s missing:

• the Written report is empty;
• one or more hostage statements are missing;
• one or more required report fields are empty.

Approving or rejecting

When the report is Submitted, a reviewer (Operation reports › Approve or reject) sees the Report to review box:

• Approve closes the operation;
• Reject asks for a Reason for rejection (required), then Confirm rejection.

The Lead sees the reason at the top of the operation, with “Fix what’s asked, then submit again.”, fixes it and submits again. An approved report can no longer be edited, except by an editor (Operation reports › Edit any operation).

Victims

Every operation type has a Victims base section, hidden by default: show it on the types that need it in Settings › Forms. Add a victim picks a citizen (30 at most); for members with medical records, the Medical record button opens the patient’s record directly. On the citizen record, the operation shows with the “victim” role.

Linking a dispatch call

A call is linked to the operation when it is opened (Linked dispatch call (optional)) or from the call itself (Link a report). You need Calls › Edit a call or Calls › Assign units in the call’s service. Linked calls show in the header and in the timeline. See Calls.

Editing, deleting

• Edit changes the title, date and place of the events: the author and the Lead until the report is approved, otherwise Operation reports › Edit any operation.
• Delete (press-and-hold button, Operation reports › Delete an operation) removes the operation from the lists. It’s a soft delete: it can be restored from the archives.

Without the permission, a button stays visible but locked, with a padlock and the help “Restricted: …” naming the permission to ask for (see Permissions).

Who can do what

The author and the Lead run their own operation until it is approved: edit the content, manage officers and their roles, close or reopen the events, submit. Officers on scene add photos, notes and hostages while it is open or being written. On someone else’s operation, each action has its own permission, set on the Operation reports module of the matrix, service by service (see Ranks and permissions). They apply in the operation’s service.

Permission	What it allows	Default
Operation reports › See all operations	read the service’s operations, not only those you opened or are part of	every rank
Operation reports › Open an operation	create an operation you become the author of	every rank
Operation reports › Join an operation	add yourself (Join) to the officers of an ongoing operation	every rank
Operation reports › Edit any operation	fix the content of an operation you neither wrote nor lead, even once approved	supervisors and up
Operation reports › Manage officers and roles	add, remove officers and change their role on any operation	supervisors and up
Operation reports › Close or reopen the facts	close or reopen the events of any operation	supervisors and up
Operation reports › Submit for review	submit any operation, even when not its author	supervisors and up
Operation reports › Add photos, notes and hostages	contribute to any operation, even without being on scene	supervisors and up
Operation reports › Approve or reject	decide on submitted reports	command
Operation reports › Delete an operation	archive an operation (restorable)	supervisors and up

Recording a suspect’s offenses requires Records & fines › Create an offense file.

An operation type reserved to a service is only offered to members opening an operation in that service. Opening, status changes, officers, photos, notes, hostages and deletion are written to the audit log.