Statistics
Your services’ activity, section by section, computed on demand, compared and exportable.
The Statistics module (Department group) measures the activity of one or more services over a period: duty hours, calls, offenses, operations, care, cases, payroll. It serves command staff for end-of-week or end-of-month reviews.
statisticsChoosing what to look at
Section titled “Choosing what to look at”- Services: the services that have the Statistics module and where you have at least one section, ten at most together; your current service is picked at first. Several services are combined (“3 services combined”).
- Period: Week, Month, or Custom (From … To …, 400 days at most). The arrows move to the Previous period or Next period. Days and weeks follow the organization’s time zone.
- Compare with the previous period (on by default): each indicator shows its change. If the figures were computed without the previous period, a reminder asks you to refresh to compare.
Over more than 62 days, the curves switch from days to weeks.
Sections
Section titled “Sections”A section only shows if one of the selected services has one of the modules it measures and you have its permission there (see below). Sections show as tabs; the page opens on the first one, then on the last one you opened on this device.
| Section | Modules measured |
|---|---|
| Staff | Roster, Leave, Discipline |
| Duty | Duty |
| Operations | Calls, Units, Dispatch |
| Offenses | Records & fines, Warrants, BOLOs |
| Operation reports | Operation reports |
| Medical | Medical records |
| Justice | Court cases |
| Payroll | Payroll |
| Section | Example indicators |
|---|---|
| Staff | active members, arrivals and departures, headcount by rank, leave, sanctions by type, effect and severity |
| Duty | duty hours, shifts, average length, average concurrent presence, peak, automatic cut-offs, presence by day and hour, hours ranking, shift endings |
| Operations | calls by priority and nature, calls by hour, response time, average duration, closed without a unit, transfers received, units formed and their average size, most used statuses |
| Offenses | offense files by level, type and status, most frequent offenses, fines issued, paid and unpaid, validation time, recovery rate, jail months and cell minutes handed down, warrants, BOLOs |
| Operation reports | operations, types, statuses, length of the facts, decision time, hostages, officers per operation |
| Medical | visits, patients, billed and collected, most performed treatments |
| Justice | cases opened and closed, hearings, defendants, verdicts, average length |
| Payroll | payroll total, approved part, paid hours, paid members, period details |
Each chart has a Show data button that shows the same content as a table (Show chart to go back). Rankings keep the top twelve; the rest is grouped under Others; the hours ranking keeps the top hundred members.
Computed on demand
Section titled “Computed on demand”So that it costs nothing while nobody looks, figures are not computed continuously. The first time a period is opened, click Compute; after that, Refresh runs it again (“Computed …” tells how old the figures are). A computation takes a few seconds; you need to wait 30 seconds between two computations of the same section, and 10 seconds between two computations in the organization, all sections together (60 computations an hour at most). Figures less than 2 minutes old for the same period are kept as they are. With several services, a reminder points out those not computed for the period yet (“1 service is not computed for this period yet”).
Export as CSV downloads the figures of the section shown.
statisticsPermissions
Section titled “Permissions”Each section has its own permission. The Statistics page opens as soon as one section is granted to you in one of your services, and only shows the sections you are allowed.
| Permission | What it allows | Default |
|---|---|---|
| Statistics › Staff section | the Staff section: members, leave and sanctions | supervisors and up |
| Statistics › Duty section | the Duty section: hours and everyone’s ranking | supervisors and up |
| Statistics › Operations section | the Operations section: calls and units | supervisors and up |
| Statistics › Offenses section | the Offenses section: files, fines, warrants and BOLOs | supervisors and up |
| Statistics › Reports section | the Operation reports section: operations and reviews | supervisors and up |
| Statistics › Medical section | the Medical section: visits and treatments | supervisors and up |
| Statistics › Justice section | the Justice section: cases and hearings | supervisors and up |
| Statistics › Payroll section | the Payroll section: amounts paid per period | command |
The Payroll section no longer requires seeing the service’s payroll: Payroll section is enough. See Permissions for details.